Refund policy

Refunds & Final Sale Policy

Due to the custom, handmade nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Defective Items

Your satisfaction is extremely important to us! Please inspect your order upon arrival. If your item arrives defective, damaged, or if you received the wrong item, please contact us within 48 hours of delivery at hello@pendashery.com so we can evaluate the issue and make it right.

Please include in your email:

1. Your order number

2. A description of the issue

3. Clear photos of the damaged item and the original outer packaging

Refunds & Replacements

Once we receive and inspect your claim, we will notify you if a replacement or refund is approved. If approved, refunds will be issued back to your original payment method within 5–10 business days.

For any questions regarding damages, feel free to reach out to us anytime at hello@pendashery.com.